Legal Document

Privacy Policy

This document explains in full how your personal information is collected, where it is stored, and how securely it is kept on the fb 77 platform.

Last Updated: January 2025

1 Introduction and Scope

fb 77 (referred to hereafter as "Platform", "we" or "us") operates an online entertainment and betting service for users in Bangladesh. This Privacy Policy applies to all individuals who use fb 77's website, mobile application, or our services through any digital channel. By accessing the service, you are considered to have given your consent to the terms of this policy.

This policy supplements our Terms and Conditions, and together the two documents form our overall user agreement. In the event of any conflict, the interpretation in this Privacy Policy will apply.

We believe that the protection of personal information is a fundamental right of every user. fb 77 has therefore built its technical infrastructure and operational processes in a way that ensures your information is handled with the utmost care.

2 What Information We Collect

fb 77 collects only the information that is genuinely necessary to provide the service. The types of information we may collect are set out below:

2.1 Information You Provide Directly

When you create an account or update your profile, you voluntarily provide the following information:

  • Full name and date of birth
  • Email address and mobile number
  • National ID or passport number (for identity verification)
  • Mobile banking details for financial transactions (bKash, Nagad, Rocket, Upay)
  • Security question answers for account recovery

2.2 Automatically Collected Information

When you use our platform, certain technical information is recorded automatically:

  • IP address and device type
  • Browser version and operating system
  • Session duration and page-visit patterns
  • Information collected from cookies and similar tracking technologies

2.3 Transaction Information

A record of every deposit, withdrawal, and bet is stored in our system. This information is used to ensure financial security and to resolve any disputes.

3 Purpose of Using Information

fb 77 uses collected information for the purposes described below and refrains from using it for any other reason:

  1. Account Management: Your name, email, and mobile number are used to create, secure, and manage your account.
  2. Identity Verification: National ID or passport details are used to confirm that you are over 21 years of age and a lawful resident of Bangladesh.
  3. Processing Financial Transactions: Financial information is used to complete deposits and withdrawals and to prevent fraudulent activity.
  4. Customer Support: Your information may be relevant to improving the quality of support provided via 24/7 live chat or email.
  5. Legal Obligations: Information may be used to comply with applicable law or the instructions of a regulatory authority.
  6. Security and Fraud Prevention: Automatically collected data is analysed to detect suspicious activity and maintain platform security.
  7. Service Improvement: Your usage patterns are analysed to improve the overall quality of the platform.

4 Data Storage and Security

fb 77 has put in place industry-standard technical measures to protect your information. Our servers are always secured with SSL (Secure Socket Layer) encryption, which fully prevents third-party access while your information is in transit.

We follow these security measures:

  • 256-bit SSL encryption for data transmission
  • Encrypted backups of stored data
  • Role-based permission system for access control
  • Regular security audits and vulnerability assessments
  • Firewall and intrusion detection systems

However, no one can guarantee complete security when transmitting information over the internet. You therefore have a responsibility to keep your password confidential and to notify us immediately if you notice any suspicious activity.

5 Cookie Policy and Tracking Technologies

The fb 77 website and app use cookies. Cookies are small text files stored in your browser or device that help remember your identity and preferences on subsequent visits.

5.1 Types of Cookies

  • Essential Cookies: These cookies are required to maintain login sessions and ensure security. They cannot be disabled.
  • Functional Cookies: These store your language preference, theme settings, and other personalised experience choices.
  • Analytics Cookies: These collect statistical data to help us understand how users interact with the platform. This data is entirely anonymous.

5.2 Cookie Controls

You can delete cookies or stop accepting new ones from your browser settings. Please note, however, that disabling essential cookies may cause some parts of our service to stop working correctly.

6 Sharing Information with Third Parties

fb 77 never sells your personal information or transfers it to third parties for commercial purposes. However, in the limited circumstances below, some information may be shared with partners:

  1. Payment Processors: The minimum information necessary to complete transactions is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay.
  2. Technology Service Providers: Companies providing technical services such as server management or security testing, who operate under strict confidentiality agreements.
  3. Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
  4. Fraud Prevention: In cases where assistance is provided to the relevant authorities in investigating serious cybercrime or financial fraud.

Outside the above cases, we will not share any of your information with anyone without your consent.

7 Data Retention Period

fb 77 retains your information only for as long as it is necessary to provide the service. The following retention periods generally apply:

  • Active Account Data: For the entire period the account is active, and for at least five years after it is closed.
  • Transaction Records: Financial records are retained for up to seven years.
  • Communication History: Customer support communications are retained for up to three years.
  • Cookie and Session Data: Temporary cookies are deleted when the session ends; persistent cookies last for a maximum of 12 months.

Once the retention period has ended, data is securely destroyed so that it cannot be recovered.

8 User Rights

As a user of fb 77, you have the following rights over your own information:

8.1 Right to Access

You may contact our support team at any time to request a copy of the information we hold about you.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you have the right to have it corrected. This can be done via your profile settings or through live chat.

8.3 Right to Deletion

You may ask us to delete your personal information. However, information that must be retained due to legal obligations is exempt from this right.

8.4 Right to Object to Processing

You may object to your information being used for specific purposes, in particular for marketing communications.

9 Protection of Minors' Information

fb 77 strictly prohibits registration by anyone under the age of 21. We do not knowingly collect any personal information from minors.

If for any reason we suspect that information about a minor has been stored in our system, we will take immediate steps to delete that information and close the associated account. Our Responsible Gaming Guidelines are followed to ensure responsible online entertainment, and include a detailed discussion of the protection of minors.

10 Response to Security Breaches

In the event of a data security breach, fb 77 will take the following steps:

  1. Affected users will be notified within 72 hours of the incident being identified.
  2. An immediate investigation will begin to determine the cause of the breach and the extent of the damage.
  3. The necessary technical measures will be taken without delay to limit the harm.
  4. Users will be assisted in resetting the passwords of affected accounts.
  5. Long-term measures will be taken to prevent the same type of incident from occurring in the future.

11 Policy Changes and Updates

fb 77 reserves the right to change or update this Privacy Policy from time to time. If significant changes are made, we will notify you via your registered email address or through a platform notification.

Continued use of the platform after a policy change will be taken as your agreement to the new policy. We therefore recommend that you revisit this page from time to time.

If you have any questions about this policy, please contact us — we provide support in Bengali and English 24 hours a day via live chat or email. Many common questions are answered on our FAQ page.

12 Contact Information

To submit any privacy-related complaint, request, or query, please contact our support team:

Our customer support team is able to respond in Bengali and English and will aim to resolve any privacy-related request as quickly as possible.

This Privacy Policy was last reviewed and updated in January 2025.